Website Questionnaire

Website Questionnaire

Please complete the following questionnaire to help us improve our new website.

Name

Appointments

The appointments page was easy to find
The appointments page is clear and concise
It is easy to find the information I need on the appointments page
The appointments page clearly explains the difference between urgent and routine appointment booking
The appointments page clearly explains how to cancel an appointment
The appointments page clearly explains when and when not to use online services (such as NHS app) to book appointments
The information on the appointments page regarding home visits is clear and concise

Prescriptions

The prescriptions page was easy to find
The information on the prescriptions page about how to order repeat prescriptions is clear and concise
The instructions on the prescriptions page about how to order my repeat prescription online was clear and concise
The prescriptions page clearly explained how to raise a query regarding my medication
There were clear instructions on the prescriptions page about how to find my nearest Pharmacy
In general, the Prescriptions page was clear and concise

Test Results

From the homepage, it was clear and easy to find information regarding test results
There were clear instructions on how to request my results via phone
There were clear instructions on how to view and request my results online

The 'Contact Us' page

It was easy to find and navigate to the 'contact us' page
The information on the page was clear and concise
I found the Surgery opening times easily
There was clear and concise information on what I should do if the Surgery if closed
It was easy to find and understand your information regarding accessibility to the Practice

General statements about the website

The main menu was easy to find and navigate on each page I visited
It was easy to find what I needed using the 'search' box
It was easy to find information from the homepage on how to register with the Surgery
It was easy to find information regarding online access